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Re-Coco Returns & Refund Policy
At Re-Coco Innovations Pvt. Ltd., every product is carefully crafted from nature’s discarded coconut waste – making it unique, sustainable, and close to our heart. While we strive for perfection, we understand that sometimes things may not go as expected. That’s why we offer a hassle-free Replacement Policy to keep your experience smooth and worry-free.
WHEN CAN YOU REQUEST A REPLACEMENT?
We happily provide replacements in the following cases:
- You receive a damaged, defective, or incorrect product.
- You receive an incomplete order.
- You are not fully satisfied with the product and would like to exchange it.
REQUEST TIMELINE
- All replacement requests must be raised within 7 days of delivery.
- To raise a request, simply email us at support@recoco.in with your order ID and images of the product.
REPLACEMENT SHIPPING
- If your replacement request is due to a defect, damage, or incorrect delivery, we will arrange a free reverse pickup.
- If you request a replacement simply because you changed your mind or didn’t like the product, don’t worry — we’ll still process it. In such cases, a small return shipping charge will be borne by the customer.
(This helps us keep our eco-friendly products affordable and accessible to everyone.)
HOW REPLACEMENTS WORK
- Once the returned product reaches us and passes inspection, we will ship out the replacement product promptly.
- Please note: We currently provide replacements only. Refunds are not part of our standard policy.
NON-REPLACEABLE ITEMS
For safety and hygiene reasons, certain items (like opened soil packs, used scrubs, or partially used kits) cannot be replaced.
OUR PROMISE
Our goal is to make your journey with Re-Coco worry-free while staying true to our mission of “Transforming Discarded into Divine.”
